What is LaSalleOnline?
LaSalleOnline is a convenient
and easy way to access your account information, perform transactions
and pay bills on the Internet.
LaSalleOnline is not the same as Bank of America’s Online Banking service. If you have LaSalle accounts, you will need to manage them through LaSalleOnline until late 2008.
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I
am looking at Today's activity and see that there was a $1.00
transaction charged to my account? What is this for?
When you make a purchase using your ATM/Check card, some merchants
place a $1.00 hold on your account for funds verification. Usually,
within 3 business days, the merchant will debit the entire amount
from your account. For example, if you were to purchase gas
today for $15.00, a $1.00 debit will appear on your account
today. Approximately three business days later, the $1.00 hold
will drop off and the full amount of your purchase of $15.00
will be debited from your account.
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What
accounts can I access with LaSalleOnline?
You can access the following accounts:
- Checking Accounts
- Money Market Accounts
- Savings Accounts
- Certificates of Deposit
- Individual Retirement Accounts
- Consumer Mortgages
- Consumer Home Equity Loans
- Consumer Installment loans
- Consumer Checking Account Overdraft Protection
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How do I add additional accounts to LaSalleOnline?
To add new accounts to LaSalleOnline, you may use one of the
following methods:
- Login to LaSalleOnline and click on the Service Center button at the top of the page. From the Manage My Accounts menu, click on Add Accounts. You can either enter your ATM/Check Card Number and PIN and request that the Bank identify your additional eligible accounts or click Continue and provide the account numbers you would like added.
- Call us at (877) 904-7500. Customer Service agents
are available Monday through Friday from 8 a.m. until
10
p.m.(ET) and Saturday and Sunday from 9 a.m. until 6 p.m.(ET)
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Do I need to use my Social Security number as my User ID?
No, you do not have to use your Social Security number as your User ID. To select your own User ID, just login to LaSalleOnline, click on the Service Center button at the top of the page, then select Manage My Profile and Change Your User ID and enter your desired changes.
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What is bill pay?
Bill Pay is a feature of LaSalleOnline that allows you to make
payments to almost any individual or business in the U.S.
You can save time and the cost of stamps by making all your
payments through LaSalleOnline. It's a safe and convenient
method of managing your bills. A LaSalle checking account is required to use this service.
To sign up, you may use one of the following methods:
- Login to LaSalleOnline and click on the Service Center button at the top of the page. From the Service Center, Manage My Accounts menu, click on Sign Up for FREE Bill Pay and follow the onscreen instructions.
- Call us at (877) 904-7500. Customer Service agents
are available Monday through Friday from 8 a.m. until 10
p.m.(ET) and Saturday and Sunday from 9 a.m. until 6 p.m.(ET)
A LaSalle checking account is required to use this service. Once your request is completed, you can begin using Bill Pay immediately.
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How do I add Bill Pay to
LaSalleOnline?
If you would like to add Bill Pay to your Online Banking profile,
you may use one of the following methods:
- Login and click on the Service Center button at the top of the page. From the Service Center, Manage My Accounts menu, click on Modify Accounts. Select an account and indicate that you want to add Bill Pay to your LaSalleOnline service. A LaSalle checking account is required to use this service
- Call us at (877) 904-7500. Customer Service agents
are available Monday through Friday from 8 a.m. until 10
p.m.(ET) and Saturday and Sunday from 9 a.m. until 6 p.m.(ET)
A LaSalle checking account is required to use this service. Once your request is completed, you can begin using online Bill Pay immediately.
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Who
can I pay through LaSalleOnline?
Payments can be made to virtually anyone within the United States.
You can pay everything from your mortgage to utility bills to
your credit cards right from your computer. Once you enter your
payee information, paying bills can be as simple as a few easy
clicks. Government, tax, child support, and any court ordered
payments cannot be made through the service.
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Are
there any fees associated with LaSalleOnline?
LaSalleOnline is FREE. By using the service, you can access your account balances, view account history and transfer funds between accounts. All you need is a LaSalle checking, money market or savings account and Internet access with a compatible 128-bit encrypted web-browser. Bill Pay is free with all LaSalle personal and small business checking accounts. A LaSalle checking account is required to use bill pay.
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Can I change my Password? How do I change
my Password?
Yes, you do have the ability to change your password. The
new password must be 6 to 16 characters in length and may
not contain spaces. It must have at least one letter and one
number, and contain no spaces or special characters. To change
your password, follow these steps:
- Login and click on the Service Center
button at the top of the page.
- From the Service Center, Manage My Profile menu, click on Change Your Password.
- You will be asked for your Current Password and to select
a New Password. After you fill the fields in and click on
the Send button, your Password will be changed. Begin using
your new Password the next time you login.
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What if I forgot my Password for LaSalleOnline?
If you forgot your password, you can reset it using your ATM/Check Card number and PIN or the confidential password reset questions and answers you established during registration by entering your User ID on the login page and clicking on the Forgot Your Password? link. Or you may call us at (877) 904-7500. Customer Service agents are available Monday through Friday from 8:00 a.m. until 10:00 p.m. (CT) and Saturday and Sunday from 9:00 a.m. until 6:00 p.m. (CT).
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Can I use Microsoft®Money or Quicken® with LaSalleOnline?
Yes. The "Export History" feature within LaSalleOnline
allows you to download your account transactions from LaSalleOnline to Microsoft Money, Excel or Quicken. As an alternative option
to LaSalleOnline, we also offer the ability for you to access
your account information and pay bills directly through your
personal financial management (PFM) software using LaSalleOnline
with Microsoft Money or Quicken. However, please be advised
that not as many types of accounts can be viewed online for
these services as compared with LaSalleOnline, and account balances
and transactions are current only through the prior business
day.
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How
secure is using LaSalleOnline?
Protecting your personal information online is of vital importance
to us. It is our goal to ensure that all information submitted
and transactions completed through this Web site are confidential
and secure.
All information you submit through LaSalleOnline is encrypted
using Secure Sockets Layer (SSL) technology. SSL technology
encodes information that is being sent over the Internet between
your computer and ours to keep your information secure and
private.
Additionally, we require that 128-bit encryption-enabled
browsers be used in order to access our secure site for Online
Banking. This encryption technology is used to protect all
of your personal information.
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Can
I use LaSalleOnline while I am out of the Country?
Yes, you can access your LaSalleOnline account from any computer
with Internet access and a compatible 128-bit encrypted web-browser.
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How
many days worth of activity can I view online?
You can view any transactions that were on your last two statements,
as well as any transactions that have posted to your account
since then. This is generally between 60-90 days worth of account
activity/history. If you require account information not available
through LaSalleOnline, please contact Customer Service
at (866) 732-6555 for personalized
assistance.
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What
is the Bank's ABA routing number?
The ABA routing number for LaSalle Bank NA is #072000805
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